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Due to growing concerns with COVID-19, we will be forcing all incoming packages through a minimum 3 day isolation period, such as warranty and return claim packages. This isolation period may heavily impact your receiving time for a replacement. The personal health of our staff, associates, and customers is paramount.
Click here to learn more about how long COVID-19 can survive on surfaces.
The current isolation period is:
March 20, 2020 - April 20, 2020
Due to the nature of our products, we do not accept returns on any products unless the product was not as advertised. If you received the wrong product, please contact customer service by calling us at +1 (866) 665-6837, or by sending us an email.
All products on twtrade.ca come with a limited warranty in the event something goes wrong. You can view the full terms of this warranty by visiting our warranty page.
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